Software

Troubleshooting of software problems


We have very extensive knowledge, backed by official certifications of multiple IT providers, in the troubleshooting of software related IT problems.

Key to this is constant training and advancements of everyone at MICS to stay “up-to-date”, while retaining a huge amount of background knowledge to build up experience.

To give an overview of IT issues we help resolve:


Installation & Update Issues
  • Windows Updates failing or stuck during installation.
  • Software won’t install due to missing permissions, corrupted files, or incompatible versions.
  • Driver update failures, causing hardware malfunctions (e.g. printers, displays).

System Performance Problems
  • Slow startup or shutdown, caused by too many startup programs or faulty drives.
  • Lag, freezing, or crashing in applications or Windows itself.
  • High CPU, disk, or memory usage, due to background services (e.g. Windows Search or antivirus scans).

Security and Malware Concerns
  • Malware or adware infections, slowing the system or changing settings.
  • Security software, slowing the system, or reporting false positives.

Display and User Interface Problems
  • Screen resolution or scaling issues, especially with external monitors or high-DPI displays.
  • Unresponsive Start menu or taskbar.
  • Missing or broken icons, or user interface elements not loading correctly.

File and Software Compatibility Issues
  • File Explorer crashing when accessing certain folders or external drives.
  • Older programs not running due to compatibility with newer versions of Windows (especially legacy 32-bit apps on 64-bit systems and vice versa).
  • Conflicts between software, for example antivirus apps or productivity tools.

System Tools and Settings Failures
  • Control Panel or Settings app not opening or crashing.
  • System Restore or Backup tools not working.
  • Windows Activation problems, after hardware changes, or due to dodgy licensing.

Driver and Peripheral Issues
  • Printers not working, disappearing, or reinstalling repeatedly.
  • Audio issues – no sound, or wrong output device.
  • Bluetooth not connecting to devices like headphones or keyboards.